Privacy Policy
1. Introduction
Promagic Extrusions (“we”, “us”, “our”), respects your privacy and is committed to safeguarding your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website www.promagicextrusions.com or interact with our services.
This Policy is prepared in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By using or accessing this Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the Website or refrain from submitting personal information.
2. Information We Collect
A. Personal Information
We may collect information that can identify you personally, such as:
• Name, contact number, and email address
• Billing and shipping details
• Company name or professional information
• Order-related and inquiry details
B. Sensitive Personal Data
As defined under the IT Rules, sensitive personal data may include:
• Passwords or login credentials
• Financial information such as bank account or card details
• UPI, payment ID, or transaction-related data
• Any voluntarily submitted sensitive details
Publicly available information or data disclosed under the Right to Information Act, 2005 is not considered sensitive.
C. Technical and Non-Personal Information
We may automatically collect non-personal information such as:
• Browser type, operating system, IP address, and device information
• Date and time of access, usage duration, and referring URLs
• Location data (if allowed by device settings)
D. Cookies and Tracking Technologies
Our Website uses cookies and analytics tools to improve functionality and user experience. You may disable cookies in your browser settings, but doing so may affect site performance or limit certain features.
3. How We Collect Information
We collect data through various lawful means, including:
• Information voluntarily provided through inquiry forms, order requests, or contact submissions
• Automated data captured by cookies, analytics, or server logs
• Data provided by authorised third-party partners such as logistics services, courier companies, payment gateways, or analytics providers operating under confidentiality agreements
4. Use of Information
Promagic Extrusions uses collected information strictly for legitimate business purposes, including to:
• Process and fulfil product dispatches, quotations, and service requests
• Provide after-sales support, technical guidance, and customer communication
• Send service notices, product updates, or promotional materials (only with your consent)
• Improve Website performance, design, navigation, and security
• Ensure compliance with legal and regulatory obligations
• Detect and prevent fraud, misuse, or unauthorised activities
5. Disclosure of Information
We do not sell, rent, or trade your personal data. Information may be disclosed under limited circumstances:
• To authorised partners and service providers (logistics, payment, IT, analytics) for operational purposes
• To subsidiaries, affiliates, or group entities under MIPA Industries
• When required by law, court order, or regulatory authorities
• To protect the rights, property, or safety of Promagic Extrusions, its customers, or the public
6. Data Protection and Security
We implement appropriate technical and organisational safeguards to protect your data, including:
• SSL (Secure Socket Layer) encryption
• Restricted server and database access
• Password-protected systems and firewalls
• Regular audits and compliance monitoring
While we take all reasonable precautions, no online system can guarantee absolute security. Users are encouraged to protect their login details and access our Website through secure networks.
7. International Data Transfers
Your data may be processed or stored on servers located outside India. Where this occurs, Promagic ensures that equivalent data protection standards are maintained.
8. Data Retention
We retain personal information only as long as necessary for the purposes for which it was collected or as required by law. After the retention period, data is securely deleted, destroyed, or anonymised.
9. Your Rights
You have the right to:
• Access and review your personal data
• Request correction of inaccurate or incomplete information
• Withdraw consent for data processing (subject to legal requirements)
• Request deletion of your data when it is no longer required
10. Children’s Privacy
Our Website and services are intended for users aged 18 or older. We do not knowingly collect personal data from minors. Any such data will be deleted upon notification.
11. Data Accuracy and Integrity
We ensure that personal data collected is used fairly and accurately. Users are encouraged to update their information by contacting us.
12. Links to Third-Party Websites
Our Website may contain links to third-party services such as courier partners, analytics tools, or social media pages. We are not responsible for their content or privacy practices.
13. Enforcement and Grievance Redressal
Promagic Extrusions is committed to transparency, fairness, and accountability.
Grievance Officer & Data Protection Contact
Mr. Anand Das
Promagic Extrusions
3, S. No. 36/3/2, Dagade Farm Road,
Pisoli, Pune – 411060, Maharashtra, India
Phone: +91 9284096855 (Monday to Saturday, 10:00 AM – 6:00 PM IST)
Email: anand@mipaindustries.com
All grievances are acknowledged within 24 hours and resolved within 15 business days in accordance with IT Act, 2000 and IT Rules, 2011.
14. Policy Updates
We may update this Privacy Policy periodically to reflect changes in law, technology, or internal practices. The latest version will always be displayed on this page. Continued use of the Website signifies acceptance of the updated Policy.
Status: 2/11/2025