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Engineering Support

Engineering Support

1. Our Role

At Promagic Extrusions, engineering support is more than just answering technical questions – it is about helping you design, select, and implement the right polymer solution for your project.

Whether you are working on electrical cable protection, telecom ducting, drainage, utilities, irrigation, industrial machinery, or OEM components, our engineering team works with you to ensure that DWC pipes, PLB ducts, PVC conduits, HDPE pipes, and custom polymer profiles match your performance, safety, and regulatory requirements.

2. Pre-Project Guidance

Before orders are finalized, our team can assist you with:

  • Understanding the suitability of HDPE, PP, PVC or blended materials for your application

  • Choosing between DWC, PLB duct, conduit, lay-flat or rigid pipe options

  • Clarifying load conditions, burial depth, and environment constraints

  • Shortlisting product ranges for tender, BOQ, or project proposals

This early-stage consultation helps reduce redesigns, delays, and on-site issues.

3. Design & Specification Support

For consultants, EPC contractors, government departments, and OEMs, we support:

  • Pipe and duct sizing and class selection based on cable or fluid requirements

  • Guidance on OD/ID, wall thickness, and stiffness class

  • Suggestions on rib pattern and dimensional tolerances for DWC and conduits

  • Inputs for drawing notes and technical specifications in tenders or DPRs

  • Feasibility checks for custom sizes or special profiles

Where required, we coordinate with your design team to align product design with site realities and installation practices.

4. Product Selection & Optimization

Our engineers help you balance performance, cost, and availability by:

  • Comparing different product options for the same application

  • Recommending pipe classes suitable for vehicular load zones, crossings, or critical routes

  • Suggesting optimized coil lengths, jointing methods, and accessories

  • Proposing customized solutions where standard sizes do not fit the requirement

This ensures that you get a technically sound and commercially viable solution.

5. Installation & Application Guidance

While on-site installation is usually handled by your contractors, Promagic Extrusions provides:

  • Best-practice guidelines for trenching, bedding, backfilling, and compaction

  • Recommendations for handling, storage, and cutting of pipes and ducts

  • Guidance on cable pulling, bending radius, jointing methods, and sealing

  • Application notes for HDD (Horizontal Directional Drilling) and other special methods

Where required and feasible, we may arrange remote or site-level technical guidance in coordination with your team.

6. Documentation & Compliance

To support government, institutional, and large private projects, we provide:

  • Technical Data Sheets (TDS)

  • Product catalogues and dimensional charts

  • Test reports and quality certificates (where applicable)

  • BIS license details and declarations (for certified products)

  • Supporting documentation for tenders and compliance submissions

All documentation is issued only for genuine products manufactured and supplied by Promagic / MIPA Industries.

7. OEM & Custom Profile Support

For OEMs and industrial users requiring custom polymer profiles, tubing, sleeves, or special extrusions, our engineering team assists with:

  • Reviewing samples, drawings, or performance needs

  • Suggesting suitable polymer blends (HDPE, PP, PVC, or custom)

  • Designing or refining profile geometry for function and manufacturability

  • Prototyping and pilot production planning

This collaborative approach helps convert ideas into reliable, repeatable components.

8. How to Request Engineering Support

To request engineering or technical support, please share:

  • Project name and application (electrical, telecom, drainage, irrigation, OEM, etc.)

  • Basic site/location details

  • Required product type and size range

  • Drawings, BOQ, or specification notes (if available)

  • Any specific concerns (load, soil, regulatory, or integration issues)

You can contact us via:

Engineering Support – Promagic Extrusions
📞 Toll-Free: 1800 419 3193
📞 Phone: +91 9284096855
📧 Email: anand@mipaindustries.com

Head Office:
Promagic Extrusions
3, S. No. 36/3/2, Dagade Farm Road,
Pisoli, Pune – 411060, Maharashtra, India

We aim to respond to engineering support requests within 24 working hours.

9. Response & Escalation

Most queries are resolved by our engineering team through email or phone.
For complex or time-sensitive projects:

  • We may schedule a detailed technical call or online meeting

  • For large or strategic projects, site visits or review meetings can be considered subject to feasibility

If you feel your concern needs escalation, you may reach out to:

Mr. Anand Das
Email: anand@mipaindustries.com
Phone: +91 9284096855

10. Disclaimer

Engineering support is provided based on information shared by the customer, prevailing standards, and our product knowledge.
Final responsibility for design, installation, and compliance with local regulations lies with the project owner, consultant, or executing contractor.

Promagic Extrusions reserves the right to update technical recommendations as products, standards, or practices evolve.

Status: 2/11/2025