Customer Support
1. Our Commitment
At Promagic Extrusions, customer satisfaction is our highest priority.
We are dedicated to offering prompt, transparent, and reliable assistance for all product and service-related inquiries.
Whether you require support for DWC pipes, PLB ducts, conduits, irrigation pipes, or custom polymer extrusion solutions, our team is prepared to assist with professionalism and care.
2. Support Channels
You can reach our support team through the following channels:
Toll-Free: 1800 419 3193
Email: promagicextrusions@gmail.com
📍 Head Office:
Promagic Extrusions
3, S. No. 36/3/2, Dagade Farm Road,
Pisoli, Pune – 411060, Maharashtra, India
🕒 Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Our support representatives are trained to assist with technical queries, product selection guidance, order coordination, dispatch assistance, and dealer/infrastructure project requirements.
3. Areas of Assistance
A. Customer Assistance & Inquiry Resolution
We respond promptly to customer inquiries, providing accurate information related to our product range, applications, compliance details, and technical specifications.
B. Technical Support & Field Guidance
Promagic Extrusions provides professional guidance for:
• DWC drainage and cable protection systems
• PLB duct installation and handling
• Electrical conduit routing and safety guidelines
• Irrigation and lay-flat piping applications
• Custom polymer extrusion project support
All technical advice and field guidance are provided by trained professionals or authorised partners.
C. Academy & Training Support
Promagic Extrusions participates in training programs conducted under MIPA Academy, offering workshops and modules for:
• Safe handling and installation of DWC pipes and ducts
• Best practices for underground cable protection
• Technical training for dealers, contractors, and project partners
D. Certifications & Documentation Support
Our team assists customers and project partners with:
• BIS license details (where applicable)
• Product test reports
• Technical data sheets (TDS)
• Compliance documentation for government or institutional projects
4. Feedback & Continuous Improvement
Customer feedback plays a vital role in our continuous improvement process.
You may share suggestions or service experiences at:
Email: promagicextrusions@gmail.com
Every submission is reviewed by our customer experience and quality teams to improve service efficiency and customer relationships.
5. Technical Site Support (If Applicable)
To request technical guidance related to Promagic products:
• Contact your dealer or email promagicextrusions@gmail.com
• Share site location, contact details, project type, and product information
• Our coordination team will respond within 24 working hours with next steps
On-site guidance may be available in select regions and is subject to project type, scheduling, and availability of technical personnel.
6. Escalation & Grievance Redressal
If your concern is not resolved through standard support channels, you may escalate it to:
Mr. Anand Das
Director – R&D / Grievance Officer
Email: anand@mipaindustries.com
Phone: +91 9284096855
All escalations are acknowledged within 24 hours and resolved within 15 business days.
7. Disclaimer
All technical support and guidance are coordinated through authorised representatives to ensure safety and product integrity.
Service timelines may vary based on location, nature of inquiry, and availability of technical personnel.
Promagic Extrusions reserves the right to modify or withdraw support services in line with operational, safety, or regulatory requirements.
Status: 2/11/2025